Why won't British Gas fix our shower under Homecare I have had a 'Homecare' where to buy pandora bracelet charms agreement in place with British Gas since 1977 and currently pay 44.
32 a month for it. The payments have increased over the years but we have the plan to pay out for emergencies around the home such as burst pipes or our boiler breaking and have successfully claimed on it in the pandora bracelet official website past. We also pay 10 per month for 'gas appliance cover' which provides cover for ourmultipoint water heater which heats the water for our shower and bathroom bringing the total to 54 a month, or 648 a year. Six years ago we had a new shower fitted and a boiler which British Gas said would improve our water pressure. However, the shower has stopped working and British Gas says it can't fix it because it isn't covered by our policy We've been paying for Homecare from British Gas for 39 years but now it won't fix our shower My wife and are both 75 and the reason we kept the plan going was to repair things like this in an emergency, but now we're left having to wash ourselves in the sink. British Gas won't repair or replace the shower, even though I have offered to pay it on top of the Homecare plan fee I pay every month. For 640 per year I think I should be entitled to better treatment than that which I have received, and if I don't I fail to see why I should carry on throwing money away on a Homecare agreement. It seems to me they are just taking advantage of us because of our age, Alan Parrington, via email. Rebecca Rutt, of This is pandora bracelets cheap online Money, replies:These types of policies are designed to pay out when home emergencies occur, such as freezing pipes or broken boilers. The type of policy, and what it covers, will depend on the company providing it and the level of cover you've chosen. In your case you've been a long standing British Gas customer, paying for its Homecare policy for the past 39 years. Therefore you assumed when your shower stopped working, the policy would cover this and you'd be able to get it fixed, seeing as you've paid a significant amount towards it over the years. However, British Gas says the shower is excluded from your current policy, and therefore you'll need to pay separately for this. You say it's also refused to fix the shower even if you do pay it separately to do so. We got in contact with British Gas to find out what had happened. A spokesperson said: 'Our Homecare terms and conditions, which Mr Parrington would have received when he took out the policy and are included at each renewal, state that work relating to showers is not covered. 'If any repairs or replacements are carried out this is done so on a chargeable basis. Our engineer reminded Mr Parrington of this when he visited on 12 January. 'As we were not able to source the part to repair Mr Parrington's shower a quote for a new shower was provided. 'We advised Mr Parrington that as soon as the shower came into stock we would contact him to arrange a suitable date for fitting. 'The shower came into stock the next day and we contacted Mr Parrington to arrange for the shower to be installed on 16 January. British Gas sells packages to customers to protect boilers and other items around the home 'We understand that Mr Parrington was disappointed because we couldn't provide a firm time frame for the work to be completed when our engineer visited. 'With this in mind, we have provided Mr Parrington with a gesture of goodwill and he is happy with the outcome.' Since we spoke to British Gas, it has since arranged with you to fit the shower, at a cost of 351 which you've paid out, and you've been given 100 as a goodwill gesture. The gesture is cheap pandora charms online welcomed given the fact there was some miscommunication and you thought it wouldn't be able to fix the shower. However, it's frustrating that you thought this would be included within the amount you pay for the Homecare policy.
On top of this the real scandal seems to me the fact you're paying 44 a month for a service which you could get much cheaper if you were a new customer. When we checked how much you would pay as a new customer the price quoted for the HomeFour policy, which you have, was 29.50 per month.
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